Speakers

Sarah Slack is an Assistant Director for Operations and Customer Centricity at Homes England, with more than 30 years' experience delivering and transforming public services. A strategic leader with a strong people-centred approach, she brings together operations, policy, data, digital and service design disciplines to improve outcomes for citizens, colleagues and communities. Sarah is passionate about creating services that are trusted, inclusive and accessible, ensuring transformation is driven by people's needs and experiences rather than organisational structures or systems