Public trust in digital services is built through experience: whether services work, whether decisions feel fair, and whether people understand and trust how their data is being used. As government accelerates digital transformation and adopts AI, getting the foundations right becomes increasingly important. From data quality and governance to service design and accessibility, this discussion will explore what it takes to create public services that deliver better outcomes while maintaining confidence and trust.

• How is poor data quality undermining citizen experience and confidence? Do citizens understand and trust how their data is used?
• Are digital-enabled transformation efforts delivering measurable improvements in outcomes, particularly for underserved groups?
• How can government use data to drive efficiency while maintaining accessibility, transparency, and public trust?