Delivering Tangible Solutions For Real-World Issues

cgPN 2023 AGENDA

CGPN is a unique, two-day learning and networking event which brings together the most inspirational leaders and transformational suppliers in central government to share cutting-edge insight, knowledge and experience. Our agenda is carefully curated to address the most relevant and emerging challenges in the sector.

CGPN 2023

19th-20th September, Radisson Blu Edwardian Hotel, Heathrow

Day 1
Day 2

19 September 2023

8:00 am - 8:45 am

Main Room

Registration
8:45 am - 8:55 am

Main Room

Chair's Opening Remarks

Rich Corbridge

Chief Digital Information Officer
Department for Work and Pensions

Welcome to the Central Gov Partnership Network
9:00 am - 9:35 am

Main Room

Panel Discussion: Bold Leadership: Driving Transformative Change

Rich Corbridge

Chief Digital Information Officer
Department for Work and Pensions

Jayen Parmar

Deputy Head of Digital, Data and Technology
College of Policing

David Essex

Deputy Director of People, Process and Technology
HMRC

Tom Lowe

Head of PR and Communications and Author of the National Delivery Plan
The Digital Poverty Alliance & Learning Foundation

In an age of discontinuity, with budgets and policies constantly changing, the lines are blurring, with silos being eliminated in areas such as data, funding, and workforce to pool resources and capabilities. We ask, which strategies wil...

In an age of discontinuity, with budgets and policies constantly changing, the lines are blurring, with silos being eliminated in areas such as data, funding, and workforce to pool resources and capabilities. We ask, which strategies will best manage change, overcome resistance to change, communicate change, and engage stakeholders in the change process? And how can we nurture collaborative public-private ecosystems to take advantage of shared knowledge and unique strengths to drive solutions initiatives?
9:40 am - 10:00 am

Main Room

Transforming for a digital future: 2022 to 2025 roadmap for digital and data

Tom Lyne

Customer Solution Consultant
Civica

From chatbots, to online retail to ride hailing apps, digital technologies have transformed our lives in ways that would have been unimaginable to previous generations. In our latest research, in collaboration with Total Politics and lau...

From chatbots, to online retail to ride hailing apps, digital technologies have transformed our lives in ways that would have been unimaginable to previous generations. In our latest research, in collaboration with Total Politics and launching this September, we explore the progress of central government departments in relation to the ambitious 2022-2025 Roadmap for Digital and Data reform. Capturing unique insights from nearly 600 senior civil servants we will take you through some of the areas where progress is being made, blockers, current and future digital priorities and strategies that aid transformation.
Key learning points:
• Progress against the ‘Transforming for a digital future: 2022 to 2025 roadmap for digital and data’ strategy
• Current and future digital and data priorities
• Barriers for implementing digital transformation and data initiatives
• Data use and application within government
• IT modernisation within government including strategies and progress
10:00 am - 10:40 am

Main Room

Dragon's Den Speed Presentations

Our signature ‘Dragons’ Den’ session provides each solution provider with an opportunity to deliver a short pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challenges.
10:45 am - 12:00 pm

Main Room

Coffee Break and Business Meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
12:05 pm - 12:25 pm

Main Room

Bridging the Digital Divide

Martyn Taylor

Chief Commercial Officer
Building Digital UK, Department for Culture, Media and Sport

With a strategic approach to procurement, BDUK spearheaded a nationwide initiative aimed at bridging the digital divide. The presentation emphasises the profound impact and outcomes for citizens, showcasing how the infrastructure develop...

With a strategic approach to procurement, BDUK spearheaded a nationwide initiative aimed at bridging the digital divide. The presentation emphasises the profound impact and outcomes for citizens, showcasing how the infrastructure development has improved access to essential services, educational opportunities, and economic empowerment. Martyn will also share insights into the successful strategy and procurement methods that have fostered inclusive digital connectivity across the UK.
12:25 pm - 12:45 pm

Main Room

Third party breaches from a legal and operational perspective

Mark Cunningham-Dickie

Senior Incident Responder
Quorum Cyber

Third-party data breaches have become a serious threat to central government. For some time, cybercriminals have attempted to infiltrate third-party contractors as an indirect route to attack their primary target. In this session, Quorum...

Third-party data breaches have become a serious threat to central government. For some time, cybercriminals have attempted to infiltrate third-party contractors as an indirect route to attack their primary target. In this session, Quorum Cyber’s Senior Incident Responder Mark Cunningham-Dickie will explain the nature of the threats, the risks and how to minimise them.

You’re welcome to ask Mark any questions in the Q&A.

Key learning points:

• What to do to minimise the risks of third-party breaches
• How to respond if you think your organisation has been breached
• Who to talk to and what to say
• Who not to talk to and what to avoid saying
12:45 pm - 1:05 pm

Main Room

Open Discussion: Data Analytics: How do you Measure Up?

Vicki Webb

Deputy Director for Change Implementation
Department for Business and Trade

In a government landscape that is becoming ever more complex, the drive towards end to end back office and front office processes has the power to transform the public sector’s greatest resource – its people. In this session Vicki ta...

In a government landscape that is becoming ever more complex, the drive towards end to end back office and front office processes has the power to transform the public sector’s greatest resource – its people. In this session Vicki takes stock of the Department of Business and Trade’s change management program, putting a lens on their tried and tested framework, while underlining how change management should be recognised as a profession within the civil service.

Be ready to challenge yourself in this session, listen out for elements of the framework that you might recognise, ask yourself how well they have landed in your own department, think about how you capture and share key information, and hear how you can get involved in the DBT’s cross-government change network.
1:05 pm - 1:55 pm

Main Room

Networking Lunch

An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.
2:00 pm - 2:20 pm

Main Room

Equipping the Public Sector for Net Zero 

Charles Oakley

Head of Strategic Partnership
Health and Safety Executive

Daunting as it might seem, there will be no sustainability transition without a whole government approach… We hear from Charles at the HSE about a world-leading Government Scientific Community, which exists to support system-wide G...

Daunting as it might seem, there will be no sustainability transition without a whole government approach… We hear from Charles at the HSE about a world-leading Government Scientific Community, which exists to support system-wide Government activity. Drawing on the HSE’s vital work in Net Zero and Hydrogen, we tap into the expertise this initiative will provide, highlighting the importance of accessing reliable information, identifying the evidence and advice needed to support external impact and activities of central Government. Charles will also zoom in on some of the key strategies designed to assist and support all Government, including formulating policy and making regulatory decisions as well as how this can also help internal efficiencies and change programmes.

• How can I access independent and reliable advice on how we should be supporting the Net Zero agenda through our policies and outward facing activities?
• What are the implications for using Government ‘in-house’ (public sector) support versus externally contracted (private sector) consultants and advisors? • Are there any lessons that can be learned to ensure better coordination across different initiatives and how we assess their impact beyond purely financial measures?
2:25 pm - 2:45 pm

Main Room

Why does technology make it so hard to communicate with each other?

Matthew Hodgson

Chief Executive Officer
Element

Why can’t people using Microsoft Teams communicate with others using Slack? And worse, how has official government business ended up being conducted via WhatsApp or other consumer grade messaging apps? It’s no wonder that slow, insec...

Why can’t people using Microsoft Teams communicate with others using Slack? And worse, how has official government business ended up being conducted via WhatsApp or other consumer grade messaging apps? It’s no wonder that slow, insecure email still rules the roost. It’s time for a rethink. Government departments should own their communications and not have all their data locked up in some vendor’s giant server. Instant messaging and video calling should be as easy as it is with email. And security should be paramount. Matthew Hodgson, CEO & CTO at Element and Co-Founder of Matrix.org, explains how we got into this mess and how we can get out of it.
2:50 pm - 3:10 pm

Main Room

An introduction to AI and how to prepare your organisation to harness the benefits.

Ed Pikett

Central Government Director
Hitachi Solutions

Artificial intelligence has the potential to transform Government, offering a spectrum of applications from automating administrative tasks to evolving services through data-driven regulatory policies. Yet most of us aren’t or don’t ...

Artificial intelligence has the potential to transform Government, offering a spectrum of applications from automating administrative tasks to evolving services through data-driven regulatory policies. Yet most of us aren’t or don’t believe we are ready to capitalise on this revolutionary technology.

This session will introduce you to AI and help to unpick its deployment within a government context. Discover the essential steps required to harness technological advancements and fully leverage the incredible opportunities AI presents. Key learning points: In introduction to traditional and Generative AI, how to prepare your organisation to harness its benefits.
3:15 pm - 4:30 pm

Main Room

Coffee Break and Business Meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
4:35 pm - 4:55 pm

Main Room

Putting Citizens First

Jo Horton

Head of Customer Services
Health and Safety Executive

In this session we put citizens at the heart of your services. While many departments have sought to meet the rising expectations of citizens, with some moving services online, or modernised websites but what does it take to provide a ci...

In this session we put citizens at the heart of your services. While many departments have sought to meet the rising expectations of citizens, with some moving services online, or modernised websites but what does it take to provide a citizen experience that can match a customer experience?
4:55 pm - 5:20 pm

Main Room

Utilising Data Analytics and Business Intelligence
Fiona James

Chief Data Officer
ONS
Data is increasingly recognised by governments as a strategic asset and for good reason. We ask Fiona how we can leverage data analytics and business intelligence to drive informed decision making and improve service delivery. Exploring ...

Data is increasingly recognised by governments as a strategic asset and for good reason. We ask Fiona how we can leverage data analytics and business intelligence to drive informed decision making and improve service delivery. Exploring the best practices for collecting, analysing, and using data to improve citizen services and internal operations. What does it take to foster a data-driven culture within the organisation, where you can maximise the value of data?

How can we exploit digital tech and data analysis to better understand societal needs and how can this be embedded throughout the policy cycle?

What governance needs to be put in place to ensure responsible and coherent use of data that benefits citizens and strengthens public trust?

How can we develop a culture of data analysis that helps predict new needs and trends – understanding the need to improve existing process and dynamics?
5:20 pm - 5:45 pm

Main Room

Open Discussion:Working Together: Collaboration and Building Effective Relationships

Tina Churcher

Chief Delivery Officer
DVSA Digital and Data

Caitlin Pollard

Senior Commercial Category Manager
Driver, Vehicle Standards Agency

Tina and Caitlin invite us for an open and honest discussion, identifying the barriers that all departments face when it comes to building effective collaboration campaigns. They will dispel the myths around supplier engagement, raising ...

Tina and Caitlin invite us for an open and honest discussion, identifying the barriers that all departments face when it comes to building effective collaboration campaigns. They will dispel the myths around supplier engagement, raising the ethical questions you should be asking. They shall then open the conversation to the room to achieve a better understanding of the supplier market, forming, and managing relationships for maximum impact, while offering maximum value for money for UK citizens. How do you navigate these relationships to drive true innovation and transparency?
5:45 pm - 7:30 pm

Main Room

Hotel Check-in/Free Time
7:30 pm - 9:00 pm

Main Room

Drinks Reception and Networking Dinner
2:25 pm - 2:45 pm

Breakout Room 1

Navigating data and digital transformation with HMRC

Sangeeta Pierce

Head of Government & Public Service UK
Avanade

Iain McCann

HM Revenue & Customs Borders and Trade Directorate Trade Statistics & Customs Analysis Delivery Manager
HMRC

Join Iain McCann from HMRC’s Trade Statistics & Customs Analysis Digital team and Avanade as we uncover HMRC’s remarkable data and digital transformation of uktradeinfo.com. Over three years, the joint team revamped how HMRC ...

Join Iain McCann from HMRC’s Trade Statistics & Customs Analysis Digital team and Avanade as we uncover HMRC’s remarkable data and digital transformation of uktradeinfo.com. Over three years, the joint team revamped how HMRC reports UK imports and exports online. With the power of Microsoft tools and dynamic Power BI reports, they’ve ignited timely statistics that drive media analysis and policy decisions. We will explore HMRC’s successful transformation story, understanding the data journey and strategic partnership with Avanade. This session promises to inspire and inform, shedding light on the power of innovation and collaboration in achieving meaningful change.

Key learning points:
– Where to begin the journey when both data and digital transformation is needed
– Collaboration – when to partner, what to look for in a partner and how to select them?
– When to invest in modern technology and how to decide?
– How to prioritise initiatives and what not to change?
– Which benefits are meaningful and how to deliver them?
2:50 pm - 3:10 pm

Breakout Room 1

Strengthening Government Resilience through an Enhanced Employee Experience

Nukey Proctor

Head of Service Delivery
Methods

Venetia Rook

Head of ServiceNow Pre-Sales
Methods

With the challenges of recent years and the trend towards modern digital experiences, the UK Government is expected to deliver best in class services to its citizens and that is dependent on operational resilience.

Effective servi...

With the challenges of recent years and the trend towards modern digital experiences, the UK Government is expected to deliver best in class services to its citizens and that is dependent on operational resilience.

Effective service delivery is dependent on operational resilience and with the establishment of the UK Government resilience Framework late 2022 are already demonstrating a commitment to strengthening their resilience. We are focussing on the Government’s most important facet of resilience; their people and the importance of not only attracting talent but retaining it.

20 September 2023

9:00 am - 9:15 am

Main Room

Chair's Opening Remarks & Fireside Chat

Rich Corbridge

Chief Digital Information Officer
Department for Work and Pensions

Welcome to Day 2 Central Gov Partnership Network
9:15 am - 9:35 am

Main Room

No more transformation programmes please!

Dan Cook

Interim CIO and MD
House of Commons

Libby Kurien

Programme Director - Transforming Digital
House of Commons

Libby and Dan have been leading UK Parliament’s digital transformation journey. Their talk will explore the role of leadership, trust and culture in designing and sustaining an on-going transformational mindset. They will share per...

Libby and Dan have been leading UK Parliament’s digital transformation journey. Their talk will explore the role of leadership, trust and culture in designing and sustaining an on-going transformational mindset. They will share personal tales of failure and success and will attempt to change your perceptions around how best to deliver your next transformation.
9:35 am - 10:00 am

Main Room

Fireside Chat: Crisis or Opportunity? Navigating Uncertainty and Budget Constraints

Rich Corbridge

Chief Digital Information Officer
Department for Work and Pensions

Angela van der Lem

Director of Finance, Defence Digital
Ministry of Defence

Steven O Donoghue

Director Corporate Services
Trade Remedies Authority

Good public financial management will be the “cornerstone” of the UK navigating its way through the uncertain and challenging period ahead. This in conversation will zoom in on the practical strategies and innovative approaches to ef...

Good public financial management will be the “cornerstone” of the UK navigating its way through the uncertain and challenging period ahead. This in conversation will zoom in on the practical strategies and innovative approaches to effectively navigate financial challenges. Angela and Steven will highlight successful initiatives, lessons learned, and best practices in leadership, emphasising the importance of adaptability, collaboration, and strategic resource allocation.
10:00 am - 10:20 am

Main Room

GaaP4CS: Now onboarding. The platform path to modern citizen services.

Yves Vanderbeken

Public Sector Managing Partner & Distinguished Technologist
DXC Technology

Central government organisations must deliver new capabilities, create new public-private partnerships and leverage a whole-of-government approach to continuously adapt to a changing world. Are there challenges? Of course. Will it be eas...

Central government organisations must deliver new capabilities, create new public-private partnerships and leverage a whole-of-government approach to continuously adapt to a changing world. Are there challenges? Of course. Will it be easy? Of course not. We have a profound opportunity to manifest active, citizen centric stewardship through Government as a Platform for Citizen Services (GaaP4CS). But we can’t be passive about it. Let’s activate a better future for all, together.

Why not register to take the Journey Assessment to help you chart the path forward. Register here
10:30 am - 11:30 am

Main Room

Coffee Break and Business Meetings

15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.
11:35 am - 11:55 pm

Main Room

Rebuilding Trust: Data Sharing and Linkage for Public Good
Ed Humpherson

Director General
UK Statistics Authority
Data sharing and linkage in government stands at a crossroads, while there has been some excellent progress in creating linked datasets and making them available for research, analysis, and statistics. Despite the value of sharing and li...

Data sharing and linkage in government stands at a crossroads, while there has been some excellent progress in creating linked datasets and making them available for research, analysis, and statistics. Despite the value of sharing and linking data being widely recognised, there remain areas of challenge and uncertainties about the public’s attitude to, and confidence in, data sharing. Unless significant changes are implemented, we are concerned the progress that has been made could be lost and the potential for data sharing and linkage to deliver public good will not be achieved…

This session takes stock of data sharing and linkage across government. It points the way to build on recent successes and to confront the more ingrained challenges. To help others within government see how barriers can be overcome, and to enable positive action, we draw on inspirational examples of data sharing and linkage including:

How do we strengthen social licence and public engagement? And what is the role data security plays here.

What is the risk appetite and leadership of key decision makers?

Processes: which non-technical processes will govern how data sharing and linkage happen across government?

Technical challenges: What are the technical specifics of datasets, as well as the infrastructure to support data sharing and linkage?

Together, we can harness the power of data to deliver better outcomes for citizens, improve service delivery, and ensure a more effective and efficient government.
12:00 pm - 12:40 pm

Main Room

Panel Discussion: Building a Diverse & Skilled Workforce
Rich Corbridge

Chief Digital Information Officer
Department for Work and Pensions

Joe Hardstaff

Chief Information & Technology Officer
Financial Reporting Council

Emma Rourke

Director General (Health, Population and Methods)
Office for National Statistics

Mandy Oliver

Change Management Lead
Department for Business and Trade

Rav Cheema

Senior Associate
LocatEd
Attracting and recruiting digitally literate talent is crucial in today’s world. To succeed, how can public sector build strategies for creating a positive employer brand while communicating the Central Government’s commitment to...

Attracting and recruiting digitally literate talent is crucial in today’s world. To succeed, how can public sector build strategies for creating a positive employer brand while communicating the Central Government’s commitment to digital transformation? Furthermore, we need to consider upskilling existing employees to ensure they have the necessary digital skills to support digital transformation initiatives, including providing training and development opportunities for employees at all levels of the organisation.

How can we enable a Civil Service that:

Understands and draws from the communities it serves – drawing from a range of backgrounds, experiences, and locations?

Is visible to everyone – engaging the communities we serve and showcasing what the Civil Service offers?

Is flexible – supporting innovation, performance, and engagement?

Welcomes talent from wherever it comes – attracting the best talent from all backgrounds?
12:45 pm - 1:05 pm

Main Room

Future-Proofing the Workforce: Strategies for Resilience

Tina Churcher

Chief Delivery Officer
DVSA Digital and Data

In a disruptive world moving at the speed of digital, an adaptive and resilient workforce has risen to the top of the agenda for leaders looking to stay ahead of the curve. By what method can the public sector build a 21st century cultur...

In a disruptive world moving at the speed of digital, an adaptive and resilient workforce has risen to the top of the agenda for leaders looking to stay ahead of the curve. By what method can the public sector build a 21st century culture of collaboration and development, how do we go about this on a practical level and come together as a civil service? And how can the social value act contribute to that overarching strategy to support the workforce?
1:05 pm - 1:15 pm

Main Room

Chair's Closing Remarks
1:15 pm - 2:00 pm

Main Room

Networking Lunch

Day 1
Day 2

Delivering Tangible Solutions For Real-World Issues

Delivering Tangible Solutions For Real-World Issues

cgPN 2023 AGENDA

CGPN 202319th-20th September, Radisson Blu Edwardian Hotel, Heathrow

19 September 2023

8:00 am - 8:45 am

Main Room

Registration

8:45 am - 8:55 am

Main Room

Chair's Opening Remarks

Rich Corbridge

Chief Digital Information Officer Department for Work and Pensions

9:00 am - 9:35 am

Main Room

Panel Discussion: Bold Leadership: Driving Transformative Change

Rich Corbridge

Chief Digital Information Officer Department for Work and Pensions

Jayen Parmar

Deputy Head of Digital, Data and Technology College of Policing

David Essex

Deputy Director of People, Process and Technology HMRC

Tom Lowe

Head of PR and Communications and Author of the National Delivery Plan The Digital Poverty Alliance & Learning Foundation

9:40 am - 10:00 am

Main Room

Transforming for a digital future: 2022 to 2025 roadmap for digital and data

Tom Lyne

Customer Solution Consultant Civica

10:00 am - 10:40 am

Main Room

Dragon's Den Speed Presentations

10:45 am - 12:00 pm

Main Room

Coffee Break and Business Meetings

12:05 pm - 12:25 pm

Main Room

Bridging the Digital Divide

Martyn Taylor

Chief Commercial Officer Building Digital UK, Department for Culture, Media and Sport

12:25 pm - 12:45 pm

Main Room

Third party breaches from a legal and operational perspective

Mark Cunningham-Dickie

Senior Incident Responder Quorum Cyber

12:45 pm - 1:05 pm

Main Room

Open Discussion: Data Analytics: How do you Measure Up?

Vicki Webb

Deputy Director for Change Implementation Department for Business and Trade

1:05 pm - 1:55 pm

Main Room

Networking Lunch

2:00 pm - 2:20 pm

Main Room

Equipping the Public Sector for Net Zero

Charles Oakley

Head of Strategic Partnership Health and Safety Executive

2:25 pm - 2:45 pm

Main Room

Why does technology make it so hard to communicate with each other?

Matthew Hodgson

Chief Executive Officer Element

2:50 pm - 3:10 pm

Main Room

An introduction to AI and how to prepare your organisation to harness the benefits.

Ed Pikett

Central Government Director Hitachi Solutions

3:15 pm - 4:30 pm

Main Room

Coffee Break and Business Meetings

4:35 pm - 4:55 pm

Main Room

Putting Citizens First

Jo Horton

Head of Customer Services Health and Safety Executive

4:55 pm - 5:20 pm

Main Room

Utilising Data Analytics and Business Intelligence

Fiona James

Chief Data Officer ONS

CGPN 2023

19th-20th September, Radisson Blu Edwardian Hotel, Heathrow

Chief Digital Information Officer
Department for Work and Pensions

Chief Digital Information Officer
Department for Work and Pensions

Deputy Head of Digital, Data and Technology
College of Policing

Deputy Director of People, Process and Technology
HMRC

Head of PR and Communications and Author of the National Delivery Plan
The Digital Poverty Alliance & Learning Foundation

Customer Solution Consultant
Civica

Chief Commercial Officer
Building Digital UK, Department for Culture, Media and Sport

Senior Incident Responder
Quorum Cyber

Deputy Director for Change Implementation
Department for Business and Trade

Equipping the Public Sector for Net Zero 

Head of Strategic Partnership
Health and Safety Executive

Chief Executive Officer
Element

Central Government Director
Hitachi Solutions

Head of Customer Services
Health and Safety Executive

Chief Data Officer
ONS

Chief Delivery Officer
DVSA Digital and Data

Senior Commercial Category Manager
Driver, Vehicle Standards Agency

Head of Government & Public Service UK
Avanade

HM Revenue & Customs Borders and Trade Directorate Trade Statistics & Customs Analysis Delivery Manager
HMRC

Head of Service Delivery
Methods

Head of ServiceNow Pre-Sales
Methods

Chief Digital Information Officer
Department for Work and Pensions

Interim CIO and MD
House of Commons

Programme Director - Transforming Digital
House of Commons

Chief Digital Information Officer
Department for Work and Pensions

Director of Finance, Defence Digital
Ministry of Defence

Director Corporate Services
Trade Remedies Authority

Public Sector Managing Partner & Distinguished Technologist
DXC Technology

Director General
UK Statistics Authority

Chief Digital Information Officer
Department for Work and Pensions

Chief Information & Technology Officer
Financial Reporting Council